Guarantee policy

General scope

Every fumigation and pest control service comes with a 30-calendar-day guarantee from the date of application, unless a different term is established in writing (for example, in specialized treatments such as structural wood or ceilings).

The guarantee covers only the treated areas and constitutes a service guarantee, not a guarantee of complete eradication.

What the guarantee covers

The guarantee provides for a targeted re-treatment in the treated areas where there is evidence of the persistence of the target pest within the established term.

The effectiveness of the service depends on the property being kept in adequate sanitary conditions and free of factors that favor the re-entry or proliferation of pests.

Conditions for the guarantee to apply

The guarantee does not apply if conditions are found that favor the proliferation or re-entry of pests, such as:

• Accumulation of waste or dirt
• Exposed food or improper garbage handling
• Water leaks or active moisture
• Unsealed cracks or entry points
• Standing water
• Vegetation in contact with the structure

These conditions are objectively verifiable and may be documented through photographs, video, or notes on the service order. The company may record these conditions in writing during the visit.

New infestations

The guarantee does not cover new infestations originating from outside, neighboring properties, or structural factors beyond the treated area.

Food establishments

For restaurants, bakeries, butcher shops, and similar businesses, the guarantee applies only under a continuous monthly service plan, provided that the client stays current with the schedule without delays.

Procedure to claim the guarantee

1. The client sends photographic or audiovisual evidence within the 30-day term.
2. The company reviews the evidence.
3. A targeted re-treatment is scheduled within a maximum of 8 calendar days.

Evidence

By contracting the service, the client authorizes the company to document conditions related to the service and the guarantee, respecting privacy and limited to the technical area being evaluated.

Request a guarantee for a service performed

If you have already received a service and wish to activate the guarantee within the term, please contact our hotline. We will tell you how to send the evidence and will coordinate the re-treatment visit.

You can also write via WhatsApp at 8607-9594, call 6221-7000, or use the contact form. Response within 24 hours.

Complaints or dissatisfaction with the guarantee process

For complaints or dissatisfaction with the guarantee process, write to gerencia@ecoplagascr.com. We will seek to resolve your concern or consider other forms of resolution that work in your favor as our valued client.